Shreedhara

Refund & Cancellation Policy

Last updated: October 13, 2026

At Shree Dhara, we want you to be happy with every order. Since many of our products — essential oils and pooja items — are opened and used quickly, please read this policy carefully before requesting a return.

Damaged, Defective, or Incorrect Orders

• If your order arrives damaged, defective, or different from what you ordered, please email contact@shreedhara.com or WhatsApp +91 63070 38762 within 7 days of delivery.
• Please include a short unboxing video or clear photos of the product and its packaging. This helps us verify the issue quickly — we're unable to process a claim without it.

Replacements & Refunds

• Once we've verified the issue, we'll send a replacement or issue a refund, depending on product availability.
• Approved refunds are sent back to the UPI ID you paid from, within 5–7 business days of approval.

Order Cancellations

You can request a cancellation by contacting us before your order has been dispatched. Once an order has shipped, it can no longer be cancelled. Since payments are made directly via UPI, please reach out as soon as possible if you need to cancel — we'll confirm and process any applicable refund manually.

Change of Mind

As most of our products are consumable or used for personal and ritual purposes, we're unable to accept returns or exchanges for a simple change of mind once an order has been dispatched.

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